Aug 18th Grand Rounds “Customer Service in Academic Pediatrics”

Aug 18th Grand Rounds “Customer Service in Academic Pediatrics”

When Aug 18, 2017
from 08:00 AM to 09:00 AM
Where Wade Mountz Auditorium
Contact Phone 502 629 8828
Add event to calendarvCal
iCal

Jeffrey Grill, MD
Associate Professor
Vice Chair for Community Relations and Outreach
Chief, Division of Pediatric Hospital Medicine
Department of Pediatrics
University of Louisville
Louisville, Kentucky

Learning Objectives: 1) Understand who our customers are and what their needs are  2) Review the interactions between our department and the communities we serve  3) Understand the importance of customer service to quality, reputation, and finances  4) Consider how a customer service perspective can change our work and our outcomes