Frequently Asked Questions about the RRS

  1. When was the Robotic Retrieval System (RRS) installed?
  2. What materials are stored in the RRS?
  3. How does the RRS 'know' where materials are?
  4. When and where can I pick up my requests?
  5. How long are requested items kept on hold?
  6. What items have to remain in the library?
  7. What if I receive an error message when requesting an item?

When was the RRS installed?

The RRS installation was completed during the fall of 2005. The first books were loaded in January 2006.


What materials are stored in the RRS?

A large variety of library materials are stored in the RRS: books, documents, journals, microform, and videos are among the formats. The following list highlights the main subject areas contained in the RRS as of 2009.

  • Science, medicine and technology subject areas that meet the following criteria:
    • books with multiple copies,
    • books published 1999 & earlier,
    • bound journals duplicated in online sources,
    • bound journals no longer published
  • Some Library Science books and journals
  • Theses and dissertations
  • Government Documents
  • Oversize books
  • Selected reference materials, e.g., indexes & abstracts duplicated online
  • Back issues of Index Medicus from the Kornhauser Library
  • Selected bound journals from the Art Library

How does the RRS 'know' where materials are?

Each book is scanned in via a barcode and is assigned to a bin. The software knows which bin to retrieve when a book is requested.


When and where can I pick up my requests?

It takes just a few minutes for the request to be processed.

If the pick-up location is Ekstrom Library, you may retrieve your request at the Circulation desk almost immediately.

If the pick-up location is Kornhauser Library, the request may take up to two (2) days to arrive at their Circulation desk. Our library courier service is used to deliver these materials and runs once a day.


How long are requested items kept on hold?

Books, CD’s and Theses are held for three (3) days.

Journals are held for one (1) day.


What items have to remain in the library?

The following items must be charged to your library account, but they are to be used in the library and returned to the Circulation desk before closing.

  • Theses
  • Dissertations
  • Reference items
  • Journals
  • Reserve items

What if I receive an error message when requesting an item?

A RRS request will not be completed if you have:

  • overdue library items
  • a block on your library account, or
  • if you have never checked out an item from the library.

In all cases go to the Circulation desk in your library to resolve the problem.