ITS for Students

In ITS, we provide students the connections and technology for success. Let us help you navigate the technology landscape at UofL.

Is there technology assistance?
Having issues with your device or log-in? The ITS HelpDesk can assist you via an online service ticket, online support chat, interactive Bomgar, or call a consultant at (502) 852-7997. If you prefer one-on-one personal assistance, try our iTechConnect drop in services on the Belknap campus on the lower level of the Miller Information Technology Center across from McAlister’s Deli.

New Students

Registering for classes? Checking your tuition balance? ULink is a secure (yep, you’ll need to sign-in) portal for all of your necessary student accounts, course management and university administrative services. In ULink, you can find all kinds of clickable listings that will be important during your student years at UofL.

Three items are key when accessing different systems at UofL: your UofL student ID#, UofL user ID, and your password. Students log in at ulink.louisville.edu using their UofL user ID and password. Keep these two items safe – they are mandatory for all secure systems at the university.

Your UofL user ID is a system generated one that you get when you set up your account once admitted to the university. If you don’t already know your UofL user ID, you can access it using your social security number and birthdate.

You will initially log-on to ULink or your university email using a default password: Your password will be a capital L, the first two letters of your first name (lower case), the first two letters of your last name (lower case), then an exclamation mark (!), then the last four digits of your UofL student ID#. For example: Jane Smith, UofL student ID# 1234567, her password is Ljasm!4567

Students automatically receive an email account when they are admitted to UofL. You must check this account regularly for all of your university correspondence. Your default email address is your UofL user ID@louisville.edu (for example: fmlast01@louisville.edu).

While this account is set by UofL, you can have another email address that goes to this same account. The other is called your “preferred email” address. The default chosen name for your preferred email is usually, depending on the commonality of your first and last name = firstname.lastname@louisville.edu. To view or change the preferred option, go to ULink > Information Technology > Email Addresses.

Sign-in to your email account at outlook.office365.com using your default UofL email address (UofL user ID@louisville.edu). Your password is the same as your ULink password.

What’s great about your UofL Outlook email is that it is part of an online Microsoft Office365 system. You get 50GB of OneDrive storage and, as an enrolled student, free access to Office365 on up to five devices (including PCs, Macs, phones or tablets). That includes applications like Outlook, Word, PowerPoint, Excel and OneNote. Sign-in to Office365 to see your account and options at login.microsoftonline.com.

After your initial log-in into your email, it is highly recommended to reset your password. You will need to familiarize yourself with our password requirements. Also, at this time, you will need to set up your challenge questions for additional security.

If you have forgotten your password but have not set your challenge questions, please take a picture ID to a computing center for a password reset. If you have sign-in or password problems, please contact the ITS HelpDesk at 852-7997, LiveChat, or create a ticket in our service catalog.

UofL’s online learning management system, Blackboard, provides resources and support for all of your courses and organizations. Using your same user ID and password, you will be able to access course materials, class discussions, media files, grades and other services. Some courses are totally online through Blackboard. Available as both a web-based platform and mobile app, you’ll love how easy it can be to navigate your coursework.

All Students

Throughout each campus, UofL offers four types of wireless service: ULvisitor is for visitors (no log-in required) on a short-term use with limited functionality. ULsponsor is for full-service, unencrypted network access but for only 30 days and requires a sponsor for access.

All students, faculty and staff use either our ULsecure network or our Eduroam service as both allow those with a valid UofL userID and password, encrypted wireless service. See our wireless page for more information.

Get connected today with UofL Alerts to receive real-time text messages from the University during an emergency.

Computing accounts, digital accessibility and technology facilities must not be used in any manner that could be interpreted as disruptive or damaging. No action that would cause harm to the university computing infrastructure, resources or data and other users will be accepted. The official university policy provides complete details. Other guidelines for use are also applicable.

In ITS, security is very important to us. We are here to maintain the confidentiality and integrity of all electronic data. We never disclose student passwords or data to any third parties (including parents). Passwords to all university accounts and devices must be kept confidential in order to protect sensitive information such as financial aid and personal data.

Upon graduation and up to 2-years past, as a UofL alum, you are eligible to set up permanent email forwarding. Emails sent to your university account will be forwarded to the personal email account of your choosing. This is done via ULink>My Page > Information Technology > Email Addresses. Check the Louisville Alumni page for more information.