Frequently asked questions (FAQs)

What is the new network funding model?

There are no longer any per-port charges for voice, voicemail, data and domestic long-distance services. Instead, departments will now pay an annual flat infrastructure fee or Network Base Infrastructure (NBI) charge. There will be no recurring monthly charges for existing or new voice/data services.

Why now?

This new network technology charging structure is needed because the campus wired Ethernet, phone and wireless services are really just different applications that share the same network infrastructure and cannot be separated like they used to be. A flat fee approach is justified because taking out phones or data connections does not change or reduce the overall cost to the university to provide core network services for faculty, staff and students.

When will the new network funding model begin?

The university moved to the new communications network funding model on July 1, 2012, for all university departments and auxiliaries.

How much will the new Network Base Infrastructure (NBI) cost?

For planning purposes, during the first year of the new funding model (2012/2013), the Network Base Infrastructure (NBI) fee will equal the department’s network communication costs for voice, voicemail and data services as of 6/30/2012. In future years, the department’s Network Base Infrastructure charge will no longer be tied to individual connections.

Will the Network Base Infrastructure (NBI) charge ever change?

After year one, the Network Base Infrastructure cost may increase a small percentage each year depending on the budget analysis, which takes into consideration the entire university’s usage of services, maintenance, equipment replacement, network upgrades, internet increases, etc.

Will I be able to disconnect these services?

Departments will not be able to decrease their NBI through the removal of voice, voice mail or data services. If services are disconnected, credits will not be given.

If there is a major unforeseen event that impacts your department, and you wish to request an adjustment to your NBI, Information Technology must receive this request by January 1st each year. This will allow enough time to review the request before budgets are finalized.

A request to change the speed type associated with an individual (or group of) voice and data connection(s) may be requested when the use and ownership has transferred to another department. These changes will allow for a department’s NBI to be adjusted, however, these changes cannot have a net impact on the total NBI for the university. Requests to change speed types must be submitted by June 1st each year.

Additionally, NBI will be considered for adjustment if an entity permanently ceases to exist or leaves the university. NBI adjustments and/or reallocations may also be considered, for a minimum threshold of 20 connections, when one of the following occurs:

  • the use of a building changes,
  • departments merge, or
  • an existing entity is significantly downsized

These requests should be submitted through the Communications work order form

Which charges are the network base infrastructure charges?

The NBI will appear as a new service on the IT billing reports in University Reports with its own PeopleSoft accounting codes. Unit Business Managers can run the Network Inventory report (at the speed type level) to see a list of all network services. Until 7/31/12 this report will show the network inventory with the per-port charges that make up this first year’s NBI. On 8/1/12 and beyond, when the report is run it will continue to list the inventory. However, the individual charges will be zero. Likewise, the other detailed IT billing reports will be modified to reflect the new NBI fee and zero charges at the item level.

Will one-time service fees change?

  • The $150.00 service charge to install voice and data will increase to $550.00
  • There will no longer be a $15.00 voice mail activation fee
  • All other one-time service fees will remain the same

What about other telecommunication services?

Specialized services such as call directors, dedicated network cir

Departments will not be able to decrease their NBI through the removal of voice, voice mail or data services. If services are disconnected, credits will not be given.

If there is a major unforeseen event that impacts your department, and you wish to request an adjustment to your NBI, Information Technology must receive this request by January 1st each year. This will allow enough time to review the request before budgets are finalized.

A request to change the speed type associated with an individual (or group of) voice and data connection(s) may be requested when the use and ownership has transferred to another department. These changes will allow for a department’s NBI to be adjusted, however, these changes cannot have a net impact on the total NBI for the university. Requests to change speed types must be submitted by June 1st each year.

Additionally, NBI will be considered for adjustment if an entity permanently ceases to exist or leaves the university. NBI adjustments and/or reallocations may also be considered, for a minimum threshold of 20 connections, when one of the following occurs:

  • the use of a building changes,
  • departments merge, or
  • an existing entity is significantly downsized

These requests should be submitted through the Communications work order form.

How did the funding model change come about?

The new network funding model was developed by Information Technology in cooperation with the Office of Planning and Budget and has the support of the university’s administration. It has been endorsed and approved by the Provost, the university’s Strategic Technology Executive Committee (STEC), and university Vice-Presidents and Deans.

What if I have questions?

  • Email the Ask IT Billing service account at askitbil@louisville.edu .
  • Contact the IT HelpDesk at 852-7997 or helpdesk@louisville.edu .