
About OAPA
The mission of the Office of Academic Planning and Accountability (OAPA) is to provide a means of understanding the context and climate of our campus, programs, and students; to ensure continuous, systematic assessments and improvements occur within our academic and community activities; and to be accountable to the public, state, and accrediting agencies.
In order to accomplish our mission, the OAPA:
- Oversee the preparation of the University Strategic Plan
- Coordinate and supervise on-going institutional studies, research planning, and institutional effectiveness efforts for administrative decision making and continuous organizational improvements
- Respond to both external and internal requests for institutional information
- Make enrollment projections for undergraduate, graduate, and professional programs
- Serve as a liaison with the Council of Postsecondary Education (CPE) on planning and institutional research activities, including accountability reporting
- Provide assistance in the program review process
Staff Directory
The Office of Academic Planning and Accountability consists of teams that work collaboratively on institutional research, planning, accreditation, and institutional effectiveness. Please click on the team name to view the organization of the office.
To contact a specific team member, please click on the appropriate name.

Robert S. Goldstein
Associate University Provost for Academic Accountability, Institutional Research and Effectiveness
Connie C. Shumake
Assistant University Provost for Accreditation, Academic Planning and Engagement
Bridget M. Burke
Assistant to the Provost for Finance
J. Chandler Hora
Institutional Accountability Analyst I
Ashley Roberson
Administrative Associate
Becky S. Patterson
Director, Institutional Research and Planning
Lisa K. Horn
Assistant Director, Operations and Support Services
Arnold L. Hook
Assistant Director, Institutional Research and Planning
Shari K. Barrow
Institutional Research Analyst I
Stefanie Cai
Institutional Research Analyst I
Joshua R. Edge
Institutional Research Analyst I
R. Taylor Heidorn
Institutional Research Analyst II
Linda Hou
Senior Institutional Research Analyst
Erika C. Ruffin
Institutional Research Analyst II
Cheryl B. Gilchrist
Director of Undergraduate Assessment and Retention
Il Y. Barrow
Senior Institutional Research Analyst
Emily J. Noonan
Institutional Research Analyst II