Metrics

Metrics

One of the primary objectives of the pilot is to determine our current level of service to set a baseline for comparison. Our work groups have discussed and determined the key measures for each area of focus. The pilot groups are analyzing past data to set a baseline across the schools and departments for the transactions in the table below:

Function

Transaction
FinanceCharge Transfers
PurchasingProCards
PurchasingPurchase Orders
HRStaff Hiring
PayrollTimekeeping

 

We plan to regularly report on HSC Shared Services performance after we stand up the organization.