Creating a Customer Service Culture

Providing Excellent Customer Service

Tuesday, May 5th, 1:00-2:30 p.m.

Human Resources 103A

Everyone’s idea of excellent customer service is a little different, so how do you make sure that everyone in your organization is on the same page?  This workshop will explore the categories of customers you serve and create a clear and compelling picture of what excellent customer service means.  Participants will learn strategies for dealing with customers and ensuring an outstanding experience while having fun and learning more about each other and their customers!

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Instructor: Rodney Brannon, MSSW

 

Effective Telephonic Skills

Thursday, June 4th, 1:00-2:30 p.m.

Human Resources 103A

Is the telephone one of the primary ways you connect with your customers – internally and externally?  Are your employees equipped with the information and expectations they need to handle this responsibility?  Participants will learn the value of their role and the expectations of your company as the primary ambassadors for your brand through their telephone communication skills.  Interactive and engaging elements included in this workshop are designed to give employees a deeper understanding of how to make telephone communication effective and engaging, as well as to promote positive outcomes.

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Instructor: Rodney Brannon, MSSW