The University of Louisville is committed to providing tools and information that lead to measurable performance improvement, increased job satisfaction, personal development, and positive morale for faculty and staff.  Every semester, Human Resources offers professional development programs that are free to any employee.  See the descriptions below and click "REGISTER" to sign-up and attend.  E-mail with any questions.


2019 Training Sessions

All sessions will be held at the Human Resources office at 1980 Arthur Street* and are an hour and a half long, unless otherwise noted.

Effective Communication Strategies Training - February 26, 2019 at 2:00 pm

Today, messages come at us in so many different formats that it is no wonder there are communication breakdowns and roadblocks in the workplace. The ability to communicate in a professional manner can further employees' careers and relationships in their personal lives. Attendees of this workshop learn how to communicate effectively with management and peers in a way that opens up new dialogues and pathways for human connection.

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Dealing with Difficult People Training - March 13, 2019 at 10:00 am

Are your employees being impacted by challenging individuals in the workplace? This training gives attendees concrete techniques for dealing with difficult people by providing specific strategies to influence others toward a positive result. Participants explore how their own responses help or hinder the situation and will walk away with several applicable tactics that will make a difference in their work and personal lives.

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Qualities of an Effective Supervisor Training - April 3, 2019 at 2:00 pm

Becoming a supervisor can be an exciting and intimidating proposition. Our training brings best practices and a better understanding of the qualities one needs to be an effective supervisor. Appropriate for new and more seasoned supervisors, this workshop provides participants with an opportunity to explore their strengths and opportunities for development around decision making, professionalism, conflict resolution strategies and communication styles.

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Providing Excellent Customer Service Training - April 11, 2019 at 10:00 am

The idea of excellent customer service varies from person to person, so how do you make sure that everyone in your organization is on the same page? This workshop will explore the categories of customers you serve and create a clear and compelling picture of what excellent customer service means. Participants will have fun and learn more about their customers, as well as each other, while strategizing effective means to ensure outstanding service.

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*During the hours of our workshops, parking is limited.  Available parking is permitted for Belknap employees with blue passes and up.  If you are a HSC employee, parking is permitted for green and up.