UNIVERSITY OF LOUISVILLE
Professional & Administrative Job Specification (10/96)
Job Title: Administrative Specialist for Student Services
Class Code: 000533
Investigate and resolve student problems and complaints, serve as an advocate for students regarding student services, assess program and policies of Student Services and develop recommendations for improvements; develop, plan and coordinate training and development programs, chair the Training and Development committee; work with academic units and administrative units to facilitate and improve communication linkages; serve as affirmative action coordinator for personnel issues and searches; assist in developing plans and reports regarding planning, personnel; and budgets; participate in programs and activities to promote retention, recruiting and enrollment management; serve on unit and university committees and special projects; supervise Secretary II.
Duties and Responsibilities
Investigate and resolve student problems and conflicts; serve as advocate for students regarding Student Services; process deceased student notifications; assess programs and policies of Student Services and develop recommendations for improvements in procedures; investigate and serve on "request for refund" cases and fraudulent records as requested; serve as disciplinary hearing officer as requested.
Chair the Training and Development Committee; plan and coordinate programs and events to improve staff knowledge and morale; coordinate the Outstanding Staff Awards for Student Services; plan and coordinate the new staff orientation program; implement efforts to improve the Houchens Building physical environment including vending and building cleanliness; keep up to date staff directories on ULINFO " Student Information".
Assist in developing plans and reports, responding to inquiries and supporting personnel, budget and planning functions to include: updating "Student Information" on line on PROFS to provide timely/current information to all university constituencies; serve as affirmative action coordinator on all P/A searches and complete needed electronic forms for new hires; chair the Student Services advisory Group, prepare agendas and disseminate notes; assist in developing the unit objectives; Priorities for Action (PFAs), strategic directions document and the annual report; coordinate receipt of management audits, annual performance evaluations and other personnel reports; serve on Student Affairs and other university-wide committees to represent the Assistant Vice President for Student Services.
Participate in programs and activities to promote retention, recruiting and enrollment management: assist in developing recruiting and retention materials as requested; attend events and functions for recruitment and retention efforts; participate in the summer freshmen orientation including program presentation to parents; serve on the Orientation Advisory Council, counselors and Advisors Resource (CARE) group, and the Multicultural Center Advisory Board.
Administrative Specialist for Student Services/000533
Represent the Assistant Vice President for Student Services as required and perform other duties as assigned - serve on ad hoc committees; participate in the SACs review and outcomes assessment efforts; strategic planning efforts.
Supervise Secretary II - provide supervision for the secretary II and coordinate work with other staff.
Participate in activities and programs which enhance personal and professional development - continue personal and professional development.
Knowledge, Training and Skills
Master's degree in College Student Personnel Education or related field.
Four years of experience in a related field.
An equivalent combination of education, training and/or experience may be substituted for the requirements noted.
The intent of this document is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented.