UNIVERSITY of LOUISVILLE
Professional / Administrative Job Specification (7/92)
JOB TITLE: Director, IT - Consulting Services
CLASS CODE: 000146
Direct and control the Consulting Services unit within Information Technology.
DUTIES & RESPONSIBILTIES
Lead and manage the human resources of the unit, including personnel functions (recruiting, hiring, training, career planning, staff development and training, evaluation, discipline, etc.), cultivating team management and productivity.
Encourage innovation and improved delivery of consulting services, including: LAN consulting, hardware/software consulting, research support, statistical consulting, University engineering services, copier/laser consulting, PROFS consulting, Helpdesk, telephone directory and operator services, and work orders and service requests.
Develop and implement unit's long range and short term service plans. Coordinate planning with other Information Technology (IT) service units and assist with IT-wide planning efforts.
Prepare and manage unit budget, including resource development and revenue generation, monitor expenditures and revenue, and manage projects including staffing and scheduling.
Develop and promote the Consulting Services' relationship with its customers and other IT service units. Maintain service levels and customer satisfaction.
Complete special projects and other duties as assigned.
KNOWLEDGE, TRAINING & SKILLS
Bachelor's degree in Business, Management, Data Processing/MIS, Computer Science, Liberal Arts or related field.
Seven years of related experience. An equivalent combination of education, training and/or experience may be substituted for the requirements noted.
The intent of this document is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented.