JOB TITLE: Bursar Accounts Receivable Manager

CLASS CODE: 001231


Direct and supervise the collection of past due loan and student receivables for the Bursar's Office. Provide management support to Associate Bursar in areas related to the LMS (Loan Management System) and overall operations of the campus-based student loan programs.


Direct and supervise collection activities for the Federal Perkins Loans, Health Professions Student Loans, Primary Care Loans, Loans to Disadvantaged Student Loans, University loans and Nursing Student Loan programs. Supervise Repayment Specialist. Recommend collection strategies and provide expertise in collection and accounting areas. Be responsible for full knowledge of program. Review disbursement procedures.

Organize and present exit interviews onsite (for groups or individuals) to all Medical/Dental HPSL, LDS, PCL borrowers. Act as liaison with Med/Den School Student Financial Aid offices, including review of exceptional cases surrounding withdrawals and/or dismissals. Review and provide guidance to PCL borrowers resigning from primary care program. Serve as a resource for up-to-date repayment, credit reporting, consolidation and debt management information.

Oversee and administer collection activities for past-due student receivables including tuition, housing, health insurance, parking fines, book replacement fees, etc. Be responsible for full knowledge of University policies governing collection of these accounts.

Serve as liaison with contracted collection agency managers and attorneys, UofL payroll and records personnel regarding collection accounts. Direct and monitor placement of all accounts with agencies with adherence to contract, university, federal and/or state guidelines. Recommend accounts for litigation. Monitor delinquent accounts of UofL employees.

Exercise general supervision and management support for loan area issues and Loan Management System activities in the absence of the Associate Bursar. Requires full knowledge of LMS as well as listed as backup for critical LMS job processing during non-office hours.

Contact Federal program agencies, including Department of Education and Department of Health and Human Services, attend program reviews and assist with federal reporting. Assure University financial record keeping is in compliance with federal requirements and University policy.

Oversee credit bureau reporting and tape exchange of data for loan portfolio; serve as liaison with contracted credit bureau. Resolve consumer disputes regarding CBR reporting. Be responsible for handling all bankruptcies. Act as liaison with UofL counsel and bankruptcy courts/trustees.

Be responsible for maintaining extensive bankruptcy knowledge and administering of the bankruptcy process as it related to federal loan borrowers. Appear as required with University Counsel in legal consultations and/or court proceedings. Maintain direct contact with attorneys and trustees.

Other administrative duties as assigned.


Bachelor's degree in Business, Finance, Personnel Management or Counseling.


Four years of related experience. An equivalent combination of education, training and/or experience may be substituted for the requirements noted.