Pending Unemployment Questions

During this difficult time, we understand you have important questions that need to be answered. We have developed this site so we can capture all the questions you have regarding unemployment. Please know that we are committed to getting ALL the answers to your questions. As we receive answers we will document them here. If you need additional financial assistance, please remember the Staff Help Assistance Relief Effort (SHARE) program.

In the News

 *Indicates new question            

Benefit Requests:

1. Why am I getting a confirmation notification stating, "Return to this website to claim your next eligible weeks between 6/7/2020 (Sunday) to 6/12/2020 (Friday)?"

According to the Kentucky unemployment office, "There is a glitch in the unemployment software system that gives you the wrong date. You should continue to request benefits weekly and you will receive a letter in the mail for each e-claim week advising you to continue to claim weekly." (Answered by the UI office 5.19.20)

 

2. When I try to request benefits on the website, it says I don't have a claim on file, what should I do?

This question was sent to the unemployment office for response on 5/19/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

  

3. While requesting benefits, the unemployment system asks me the question, “Are you returning to full-time work during the week?” Since I will be returning to work during a week I am on furlough Monday-Thursday and my first day back to work is the Friday of the same week, how should I respond? Should I respond yes or no to this question?

This question was sent to the unemployment office for response on 5/19/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

4. After logging into the unemployment system to request benefits, I received the following message, “Cannot find employer or address.” What should I do?

According to the unemployment office, when you receive this message you must notify them at  and  informing them that you need your PIN reset. Please make sure the subject line of the email states "PIN Reset." Make sure to include your name and indicate you work for the University of Louisville in the body of the email message. (Answered by UI Office 5.20.20)

 

5. I was on the 5/11 unemployment list that needed to be resubmitted to unemployment due to an error. When I tried to request benefits before the file was resubmitted, I could not move forward without entering hours worked. I entered one hour which allowed me to move forward with the process. Will this impact my benefits now that the file was resubmitted? Will I have to request benefits again?

This question was sent to the unemployment office for response on 5/19/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time. If you are still unable to access the system, contact the UI Assistance line at (502) 564-2900, option 5, then option 6.

 

6. On my claim page I have a KEWES validation message that states, "The 13-day employer protest period has not expired since your claim was filed on 5/11/20. You may request your check on 5/24/2020." What should I do (or what does this mean)?

According to the unemployment office, this message indicates that benefits have been requested outside of the request period. Therefore, you will need to email the unemployment office at  and  informing them you received this message. Please type "13-day employer protest period not expired" in the subject line of your email, include your name and indicate you work for the University of Louisville in the body of the email message. (Answered by the UI office 5.20.20)

 

7. Do I have to request payments from unemployment office each week of my furlough period?

Yes. The furlough letter you receive will outline the specific dates you should request benefit payments during your furlough period. (answered by UI office in early May)

 

8. How do I request unemployment benefits for 4 furlough days (Monday – Thursday) in the week that I return to work on a Friday?

You should request benefits for Monday – Thursday of the week that you return. You must also report wages earned for the Friday of the week you returned since you will be working and earning wages on that day. If the Friday you return to work is a holiday, you must still report the holiday pay as wages earned for that week. (answered by HR in early May)

 

9. I have been requesting my benefits since April 26 and received this message, “Check has been credited.” What does that mean?

This question was sent to the unemployment office for response on 5/22/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

10. Is there a one week waiting period for unemployment benefits?

No, the Governor of Kentucky has lifted the one week waiting period due to COVID-19 until further notice. (answered by UI office in early May)


11. My furlough letter tells me to choose “Benefits Request and Eligibility” but I don’t see that option.  The only thing I see is “Request Payment” option.  What should I do?

 It appears the unemployment office has been updating their website. So, if “Request Payment” is an option, it is appropriate to choose it. (Answered by HR 5.19.20)


12. I received a message from the UI office that my claim was not complete.  I do not see any way to complete the claim. What do I do?

This question was sent to the unemployment office for response on 5/26/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

13. I filed a claim but received an error message. I tried claiming again and received a KEWES Validation Message: “Your request for unemployment insurance benefits has been received.  Does this mean the request was submitted correctly?

This question was sent to the unemployment office for response on 5/27/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

14. I requested benefits for my first week and the request went through; however, my account now shows that I do not have sufficient funds when I submit a request for benefits for the second week of furlough? What should I do? 

This question was sent to the unemployment office for response on 5/27/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

15. After requesting benefits I received a message stating "Request for benefits was received" but I did not receive a confirmation. How can I make sure my request was received?

This question was sent to the unemployment office for response on 5/27/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

16. I received a message stating, “An issue with your claim has been detected.” What should I do?

This question was sent to the unemployment office for response on 5/27/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

17. When an I logged into my UI account, it says that my request has been received.  I can’t find the option to request benefits for the following weeks.  Where/How do I request additional weeks? 

This question was sent to the unemployment office for response on 5/27/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

*18. I requested benefits and received a message saying, "Your request for unemployment insurance benefits have been received for weeks up to 5/23/20 and the system is not allowing me to request benefits for this week." What am I supposed to do?

*This question was sent to the unemployment office for response on 6/1/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.


Unemployment Payments:

1. While trying to change my pay method to direct deposit, I am receiving an error message that states, “my phone number is not valid.” What should I do?

This question was sent to the unemployment office for response on 5/19/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.


2. If an employee only works one day in a workweek, are they still eligible for the $600 federal payment?

UofL cannot determine if anyone is eligible for unemployment benefits.  However, according to the Kentucky unemployment website, anyone who is otherwise eligible for Unemployment Insurance is eligible and will receive the $600 CARES Act weekly payment. (Answered by the UI office 5.19.20)

 

3. Are unemployment insurance benefits considered taxable income by the Internal Revenue Service and the Kentucky Department of Revenue?

Unemployment insurance is considered taxable income. Please refer to the KY Unemployment website for further information: https://kcc.ky.gov/Pages/COVID19-UI-Frequently-Asked-Questions.aspx. (answered by UI office in early May)

 

4. Since the University is filing an eclaim on our behalf, can I choose to have taxes withheld from my unemployment benefits?

Since the University is filing an eclaim, it will bypass the process of asking you to choose how you want taxes withheld and the system will default to not withholding taxes. However, if you want to change your withholding designation, please complete this form and send it to this mailing address:

Office of Unemployment Insurance

500 Mero Street, 4th Floor

Frankfort, Ky 40601(answered by UI office in early May)

 

5. Will I receive one or two payments from the Kentucky unemployment office if I qualify for unemployment?

The $600 will be a separate deposit that will likely be made a few days after you receive your unemployment payment from KY. For further information, visit https://kcc.ky.gov/Pages/COVID19-UI-Frequently-Asked-Questions.aspx. (answered by UI office in early May)

 

6. How long is the current federal $600 a week supplement for unemployed benefit slated to run?

The federal program has been extended to July 31, 2020. (answered by UI in early May)

 

7. How much will I receive in weekly unemployment benefits?

The Kentucky Unemployment Office determines weekly benefits and eligibility. If an employee is eligible for Kentucky unemployment benefits, regardless of the amount, they will receive an additional $600 per week, which is available through the end of July. These payments will be separate and will post at least 2 days apart in your personal account or on your debit card. (answered by UI office in early May)

 

8. Can unemployment payments be direct deposited?

Yes. If you would like to enroll in direct deposit, please do so at the time you are requesting your first benefit payment. The furlough letter you receive outlines the exact date(s) you should request your first benefit payment. When you log into your UI account, there is an option that says “Payment Method.” Click on this link to update your payment method. If you do not enroll in direct deposit the payment method defaults to a debit card. (answered by UI office in early May)

 

9. If I want to enroll in direct deposit, (rather than the debit card) how far in advance can I do that? Can I set up an account prior to our first day of requesting a payment?

If you would like to enroll in direct deposit, please do so at the time you are requesting your first benefit payment. The furlough letter you receive outlines the exact date(s) you should request your first benefit payment. When you log into your UI account, there is an option that says “Payment Method.” (answered by UI office in early May)

 

10. I believe my weekly benefit rate is incorrect, what should I do?

Unfortunately we have been unsuccessful with requesting specific information regarding our employee’s claim status from the Unemployment Office. We advise you call the Kentucky Employment Office at 502-564-2900 to discuss the specific details of their determination. Also, please remember that the Staff Senate has a SHARE program that grants up to $1000 to staff who impacted by our current circumstances.  The link to their site is https://louisville.edu/staffsenate/documents/share-guidelines-4-22.20. (answered by HR in early May)

 

*11. I received my first unemployment check, but have not received any other checks since then- what do I need to do?

This question was sent to the unemployment office for response on 5/22/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

*12. I filed my unemployment claim and opted for direct deposit into my bank account.  The first week I received direct deposit, but after that, I received a debit card in the mail.  What am I supposed to do with the debit card?

This question was sent to the unemployment office for response on 5/26/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 


 Unemployment Denials:

1. I was denied unemployment insurance in Kentucky because most of my  previous work experience, during the last 18 months, was in Indiana.  Will the university be filing on my behalf in Indiana? 

The university filed mass E-Claims in Kentucky on behalf of our employees, but, unfortunately, Indiana does not offer the same program.  Therefore, you will need to file with the Indiana unemployment office. 

 

2. I've been denied unemployment benefits, what should I do?

Unfortunately we have been unsuccessful with requesting specific information regarding our employee’s claim status from the Unemployment Office. We advise you call the Kentucky Employment Office at 502-564-2900 to discuss the specific details of their determination. Also, please remember that the Staff Senate has a SHARE program that grants up to $1000 to staff who impacted by our current circumstances.  The link to their site is https://louisville.edu/staffsenate/documents/share-guidelines-4-22.20. (Answered by HR 5.19.20)

 

3. For people who were hired within the past year, what will they need to do to have income from previous employer(s) factored into unemployment? What if some of that income is from out of state?

According to the unemployment office, if someone was employed with another employer in Kentucky, those wages should be pulled to the employee’s claim automatically. The exception would be self-employment or a not-for-profit entity. If the wages were earned in another state, the unemployment office can attempt to request those be added to the employees’ claim here. (answered by UI office in early May)

 


 Unemployment Process:

1. How do I know what date my claim was filed with the unemployment office?

This question was sent to the unemployment office for response on 5/21/2020. We will document the answer here, as soon as we receive a response. Thank you for your continued patience during this difficult time.

 

2. I requested my PIN to be reset with the unemployment office, but I have not heard back. Today is the last day to request my benefits for this week, can the unemployment office grant an extension?

The unemployment office responded to this question and indicated they did not know if they will be granting extensions.  HR will keep you posted as we learn more. (Answered by HR 5.26.20)

 

3. Do I have to show I am applying for jobs while on unemployment?

No. There is not a work-search requirement; it has been temporarily waived by the Governor of Kentucky. (answered by UI office in early May)


4. I want to change my name in the unemployment system, how do I do that?

You will need to provide legal documentation. Please log into your account, go to Document Upload, and upload a PDF or photo format of 2 forms of verification of your current name (State issued ID, Driver’s License, Social Security Card, Birth Certificate, Marriage/Divorce Decree, Passport or Military ID). Once the documentation has been uploaded, your file will be updated as soon as possible. (answered by UI office in early May)


Furloughs:

1. Can I check my email during furlough?

Your email account will remain active during your furlough period. You may check your email; however, you may not conduct any work on behalf of the university during your furlough period. For instance, it is fine if you want to check your email for departmental or university updates during your furlough. (answered by HR in early May)


2. Can temporary employees be furloughed?

Temporary employees cannot be furloughed because they do not receive the same benefits as regular full-time and part-time employees. In lieu of furloughs, there were temporary and/or permanent lay-offs. (Answered by HR 5.22.20)


3. If my last day being on a furlough is on a Thursday, do I report to work on Friday or the following Monday?

 You will report to work on Friday unless Friday is a UofL holiday, in that case you will return on the following Monday. (answered by HR in early May)


4. If my return date from a furlough falls on a UofL holiday will I get paid for the holiday even though the policy says I have to be in pay status the last scheduled day of work prior to the holiday and the first scheduled day of work after the holiday?

Yes, you will be paid for the holiday. (answered by HR in early May)

 


 

If you have further furlough questions, please visit Kentucky's unemployment FAQs or HR FAQs.

Please be assured we are doing our best to obtain answers to your questions. It may be beneficial if you also reach out to the unemployment office at 502-564-2900 or email them at .Again, thank you for your continued patience during this difficult time.


 

 


If you would like to submit an unemployment process question, please submit screenshots if possible. Submit these questions and screenshots to Human Resource Business Partners at .