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Our Providers

Two companies have been selected to accept the Plan contributions of the employees of the University of Louisville: Fidelity Investments and TIAA-CREF.

Contact Fidelity Investments and TIAA-CREF, as appropriate, if you have questions about your retirement plans or for these inquiries and services:

  • Questions/help choosing a fund
  • Account and income information
  • Change of address
  • Change your Personal Identification Number (PIN)
  • Forms for cash withdrawal, rollovers, transfers, income options
  • Income and payment methods (lifetime annuity, cash out, interest)
  • Tax questions (withdrawal penalty, minimum distribution, federal withholding)

Fidelity Investments Tax-Exempt Services Company

100 Crosby Parkway
Covington, KY 41015

24-Hour Automated Phone Center:
1-800-343-0860

Fidelity Retirement Specialists:
1-800-343-0860
Mon-Fri, 8:00 a.m. to midnight, Eastern time

Internet Access
fidelity.com/atwork

TIAA-CREF (Lexington Office)

2365 Harrodsburg Road
Suite B250
Lexington, KY 40504
(859) 224-6900 or
(866) 842-2992 (toll-free)

Telephone Counseling Center
1-800-842-2776
Mon-Fri, 8:00 a.m. to 10:00 p.m., ET
and Sat 9:00 a.m. to 6:00 p.m., ET

Internet Access
tiaa-cref.org/louisville

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