Express Scripts, the company managing your prescription drug benefit, provides 24-hour customer service, web-based drug information, and an integrated mail/home pharmacy service.
Kentucky Rx Coalition
Pharmacy Contact Information
Express Scripts Member Customer Service 1-800-298-6890
Kentucky RX Coalition Customer Service 1-855-218-5979
Email: Rx Coalition
Prescription ID Card
Employees enrolled in a health plan will receive one combination ID card for health and Express Scripts benefits for each covered member. You must present your medical ID card for pharmacy benefits. Enrollment in the prescription plan is automatic when you elect a health plan.
The Express Scripts formulary for U of L is available online at www.express-scripts.com. The formulary may change during the year when:
- A generic drug becomes available to replace the brand name drug, or
- A drug becomes available over the counter (no longer covered under the pharmacy benefit, or
- New drugs approved.
Express Scripts Pharmacy Home Delivery
The choice is yours, however, Select Home Delivery is encouraged after two fills on maintenance medications defined by Express Scripts. UofL insured members must make an active choice if selecting to use either retail pharmacy or Express Scripts mail order pharmacy for maintenance medications (those you take regularly for chronic conditions).
Insured members who “opt out” of using Select Home Delivery mail order for medications will only need to do so one time. Members will not be required to renew the Home Delivery Option annually.
For Home Delivery option, contact the Kentucky RX Coalition or elect Home Delivery from Express Scripts Pharmacy website. Enjoy the convenience- your prescriptions comes directly to you with FREE shipping!
How to Fill Your Prescription at a Retail Pharmacy
Present your Express Scripts identification card at a participating pharmacy in the Express Scripts national network.
Health Plan Comparison Chart - view the plan comparison chart to see pharmacy coverage for each plan.