Express Scripts, the company managing your prescription drug benefit, provides 24-hour customer service, web-based drug information, and an integrated mail/home pharmacy service.

Changes to Pharmacy Coverage

Beginning April 1, 2018, a few new initiatives will be put in place for pharmacy coverage.  Click here to view the overview of changes.

Additional Resources for the Pharmacy Changes:

Step Therapy: The Right Medicine at the Right Cost - additional information about step therapy from Express Scripts.

Step Therapy Frequently Asked Questions

Know Your Rx Coalition

The University of Louisville is a member of the KYRX Coalition which is staffed with consulting pharmacists to assist you with your UofL Prescription benefit.

Pharmacy Contact Information

Express Scripts Member Customer Service 1-800-298-6890


Know Your RX Coalition Customer Service 1-855-218-5979


Prescription ID Card

Employees enrolled in a health plan will receive one combination ID card for health and Express Scripts benefits for each covered member. You must present your medical ID card for pharmacy benefits.  Enrollment in the prescription plan is automatic when you elect a health plan.


The Express Scripts formulary for U of L is available online at The formulary may change during the year when:

  • A generic drug becomes available to replace the brand name drug, or
  • A drug becomes available over the counter (no longer covered under the pharmacy benefit, or
  • New drugs approved.

Express Scripts Pharmacy Home Delivery

The choice is yours, however, Select Home Delivery is encouraged after two fills on maintenance medications defined by Express Scripts. UofL insured members must make an active choice if selecting to use either retail pharmacy or Express Scripts mail order pharmacy for maintenance medications (those you take regularly for chronic conditions).

Insured members who “opt out” of using Select Home Delivery mail order for medications will only need to do so one time.  Members will not be required to renew the Home Delivery Option annually.

For Home Delivery option, contact the KY RX Coalition or elect Home Delivery from Express Scripts Pharmacy website. Enjoy the convenience - your prescriptions comes directly to you with FREE shipping!

How to Fill Your Prescription at a Retail Pharmacy

Present your Express Scripts identification card at a participating pharmacy in the Express Scripts national network.

Additional Information

Health Plan Comparison Chart - view the plan comparison chart to see pharmacy coverage for each plan.