The Emergency Travel Assistance Service is a free program made available to faculty and staff through Sun Life Assurance Company of Canada, and the services are provided by Assist America. Assist America’s travel assistance services include:

* medical consultation and evaluation;
* medical referrals;
* hospital admission guarantee;
* critical care monitoring; and,
* if medically necessary, evacuation by whatever mode of transport necessary to the nearest facility that can appropriately treat your situation.

In order to be eligible for services, you must be traveling no more than 90 consecutive days in a location that is:

* 100 miles or more from your place of residence, or
* A foreign country.

The ID card for this benefit may be found in the informational brochure (PDF). Cut out the card that contains the phone and email contact information for this benefit.

Here are a few things to keep in mind:

* Always carry your Assist America member ID card whenever you travel.
* Assist America cannot reimburse participants for services that it did
not provide.
* This service will not replace your health insurance. In order to get reimbursed for medical bills, please follow the procedures outlined by your health insurance plan.

Contact Information

The Assist America staff is available 24 hours a day, 365 days a year to help ensure that you obtain appropriate emergency travel assistance when you are 100 miles or more from home.

Toll free in the U.S. 1-800-872-1414
Call collect outside of the U.S. 301-656-4152