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Credit Card Security Policy

Credit Card Disclosure

Business Address:

University of Louisville Housing and Residence Life, Louisville, KY  40292

Customer Service Number:


Departmental Contact Email:

Jacqueline Smith

Refund Policy:

Refunds are provided only in cases where a double payment has occurred.

Delivery Method:

An email confirmation will be sent to your email address within 24 hours.


We respect your privacy!  This policy applies only to data subject to the payment card industry standards and is not applicable to other types of personally identifiable information collected by the university.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! The information you give us will be held with the utmost care and will not be used in ways that you have not consented to.

Any non-personally identifiable information gathered from your internet browser, such as IP address, domain name, browser software and OS type, is anonymous and no personal information is ever transmitted to us in this manner. This non-personally identifiable information relating to site visits is used to improve the feature and functionality.

If you have any questions, please feel free to call or email us.

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