Frequently Asked Questions

Q: I was admitted to UofL but I have not accepted my offer yet. Can I still apply for housing?

A: Yes! As long as you have your UofL student ID number and University email, you can complete a housing application.

Q: Where can I find my seven-digit student ID number and university email?

A: Visit the Activate Your Account page on the Office of Admissions webpage.

Q: How soon can I create my housing profile?

A: You can create your housing profile as soon as you have been admitted to UofL and have your student ID number and University email set up.

Q: Can I create my housing profile before the housing application launches?

A: Yes. If you visit our homepage ( and select the red “Housing Portal” button, it will take you to the page where you can create your account. Once the application opens, you can log back into your account and start your application!

Q: What is my username for logging into the Housing Portal?

A: Your username is your seven-digit student ID number which you can find in the Activate Your Account page on the Office of Admissions webpage.

Q: I selected the re-set password button, but I haven’t received an email.

A: The re-set email gets sent to the email which you set as your personal email when creating a housing profile. It is also a good idea to check any spam/junk folders. If you still don’t see it, email us at with your name, student ID number, and preferred email address so we can be sure it’s going to the right place!

Q: I submitted my application and payment today, but I have not received a confirmation email. What is the issue?

A: Once you submit the applicaton and payment, you should receive two emails: one email confirmation that you have signed your license agreement and a housing applicaiton confirmation email. Please allow one full business day in order to receive the housing application confirmation email. If you do not receive the email, please email us at with your full name and student ID number.

Q: How do I know if I’ve successfully submitted my payment?

A: Once a payment has been made, you will receive an payment status email which indicates whether or not your payment was successful.

Q: How do I know if I’ve successfully submitted the housing application?

A: If you submit the application and payment at the same time, you will receive two emails: one email will indicate that you have succesfully signed the license agreement and the other email will confirm that you have completed the application. However, if you do not complete payment at the time of submitting the housing application, you will only receive the first email. You will not receive the confirmation email until you have completed the housing application payment. Please allow one full business day after submitting payment in order to receive the confirmation email.

Q: When do I get to choose my room?

A: Room Selection for first-year students begins on June 1st.  Students accepted into LLCs or TCs are able to select their space as early as March 1st. Check out our Housing Application Timeline for more details! 

Q: When and how do I get to choose my roommates?

A: Roommate groups can be created after all the intended roommates have completed their application (application fee payment and co-signature by parent/legal guardian). Keep in mind that the application takes two business days to fully process and you will receive a confirmation email once it has been processed. Learn more about roommate groups at

Q: What are my residence hall options as a first-year student?

A: First-year Cards live in our traditional style halls (Miller Hall, Unitas Tower and New Residence Hall 2021), suite-style halls (Kurz, Community Park, Louisville, and Billy Minardi Hall) and a small number of spaces in Bettie Johnson Hall and University Tower Apartments. Check out all of our housing options including a snapshot of each hall along with virtual tours at

Q: I have submitted the reduced housing application fee request. How do I know if it’s approved?

A: Please allow 2-3 business days for us to process your request. Once a decision has been made, you will receive an update at your UofL email account. 

Q: Why was my reduced housing application fee request denied?

A: We approve reduced fees for students who have previously been approved for a fee waiver on their university admissions application.

Q: I submitted the housing application but forgot to apply for an LLC or TC. Can I still apply? 

A: Yes! You can apply for an LLC by logging into the Housing Portal and click on the “LLC/TC” tab and selecting the “Apply for LLC/TC” icon. View other frequently asked questions regarding the LLC/TC program at

Q: I want to change my LLC or TC preferences, but I’ve already submitted the housing application. What can I do? 

A: You can update your LLC application and preferences by logging into the Housing Portal and selecting the “LLC/TC” tab. View other frequently asked questions regarding the LLC/TC program at

Q: I’ve been approved for a first-year live-on exemption. Can I still apply for housing if I decide to live on campus? 

A: Yes. You can always apply for housing by logging into the Housing Portal and click on the “Apply” icon even if you have an approved Live-on Exemption Request. Several students choose to live on campus after having been approved for an exemption request.

Q: I am going to be a second-year student. What are my housing options?

A: In accordance with our university's Second-Year Residential Requirement, all second-year students are required to live on campus or at an affiliated apartment property.

Q: I am planning on living at an affiliate or Greek Row during my second year. What kind of documentation do I need to provide to Campus Housing?

A: If you decide to live at an affiliate or on Greek Row at Unity Place, no further action is needed. Our department will coordinate directly with our partners to obtain that information.

Q: Can I participate in the Honors program without joining the Honors LLC? 

A: Yes. The Honors LLC is an additional opportunity for Honors students. You do not have to live in the Honors LLC in order to participate in the Honors Program. 

Q: What options exist for upper-level, graduate, and upper-level transfer students?

A: Upper-level, graduate, and upper-level transfer students may live in any of our apartments (University Pointe, Cardinal Towne, Bettie Johnson Hall, and University Tower Apartments). They may also live in our affiliated apartments (The Nine, The Province, The Clubhouse, and The Retreat). Check out all of our housing options here:


For cancellation questions, check out our Cancellation FAQ.