Managing Conflict Through Effective Communication
Oct 30, 2013
from 02:00 pm to 03:00 pm
|Contact Name||Jackie Fryer|
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Description. Graduate students need to be able to communicate with a variety of audiences – peers, mentors, committee members, and external audiences – but often conflict may arise from differences in styles, expectations, or personalities. At this session, participants will learn effective communication strategies to preempt conflict or manage it in-the-moment, while maintaining a positive and productive relationship.
Learning Outcomes. After attending the session, participants will be able to:
· Identify potential challenges in effective communication
· Compare various communication strategies for various audiences
· Determine communication strategies to practice
Presenter. Tony Belak is the Ombuds at the University of Louisville, Associate Director of the Center for Conflict Resolution at La Sierra University, Riverside, California, founder of The Institute for Workplace Transition, and the former Executive Director of the International Center for Collaborative Solutions at Sullivan University, Louisville, Kentucky, where he was also on the faculty of the Master of Science in Conflict Management program. He was the Senior Dispute Resolution Counsel for the Department of Veterans Affairs and is not only a mediator and arbitrator but also a teacher in basic, advanced, and specialized conflict resolution. He is recognized for his innovation in designing conflict resolution programs within the workplace.