FAQs index

Questions about Outlook Features

Your personal address book(s) will migrate with you. Shared address books will not be impacted.

Our plan is to migrate departments or units in the same migration group so that individuals and their delegate(s) for email and/or calendars will, most likely, move at the same time. This plan includes service accounts and shared resources.

For security purposes, you should always log out of your account when finished.

Unit and Departmental Tier 1 staff will be assisting employees with this migration. Contact your Tier 1 to help you set up all of your machines and devices used for university purposes. If need technical assistance and you are a retiree or do not see a designated Tier 1 listed for your area, please contact the IT HelpDesk online or by phone, or get in-person assistance at iTechConnect on the lower level of Miller IT Center.

Yes, if your unit or department is part of the University's On-Campus Agreement, you can take advantage of the Home Use Program.

You'll have access to all of the standard items that you're used to using with our current Exchange/Outlook email plus a few additional perks.

The most up-to-date versions of Edge, Chrome, Firefox or Safari will work best.

Other Questions

Individuals can no longer update their enterprise-wide distribution lists. Distribution lists that were created in Exchange before the migration can only be modified by IT Email Administrators until all at UofL are 100% migrated. If you need to have a Distribution List modified, complete the form for Distribution Group modifications under Email in the IT Service Catalog.

We cannot assist with forwarding as the university does not endorse this practice. See policy concerning the responsibility of the employee generating university business-related email in any non-University email system.

Yes, if you have an active account, your email will be migrated too. We'll contact you by email prior to your migration date. After migration, Retirees are encouraged to utilize the free Outlook Web Application located at outlook.office365.com for accessing your email rather than an installed version of Outlook.