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Disability Resource Center: Helping to ensure equal access to the University's educational, social, and cultural opportunities

Formal Complaint Procedure

The University has a continuing responsibility to monitor and address ADA compliance issues. Complaints should follow the procedure as indicated.

The following internal formal complaint procedure provides for prompt and equitable resolution of complaints. Complaints should be directed to the Staff Development and Employee Relations office at 852-6536 or 852-6538.

  1.  A complaint should be filed in writing, contain the name and address of the person filing it, and briefly describe the alleged violation. Upon receipt of the written notice of complaint, the Director of Staff Development and Employee Relations or his/her designee shall acknowledge receipt within five workdays.
  2. A complaint should be filed within 180 days after the complainant becomes aware of the alleged violation.
  3. An investigation, as may be appropriate, shall follow a filing of complaint. The Staff Development and Employee Relations office shall conduct the investigation. This internal complaint procedure involves an informal but thorough investigation, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint.
  4. A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the Staff Development and Employee Relations Office and a copy forwarded to the complainant.
  5. The Staff Development and Employee Relations  Office shall maintain the files and records relating to the complaints filed.
  6. The complainant can request a reconsideration of the case in instances where the person is dissatisfied with the resolution. The request for reconsideration should be made within 15 workdays to the Staff Development and Employee Relations Office.
  7. The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person's pursuit of other remedies such as the filing of a discrimination complaint with the responsible federal department or agency. Use of this complaint procedure is not a prerequisite to the pursuit of other remedies.

These rules shall be construed to protect the substantive rights of interested persons to meet appropriate due process standards, and to assure that the University complies with the ADA and implementing regulations

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