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Help Request

Check the Status of an Existing HEAT Ticket

Use HEAT Self Service to check the status of existing requests.

Prior to Submission

Have You ... ?

  1. Rebooted your computer?
  2. Verified you are logging in correctly?
  3. Verified the "Workstation Only" checkbox is unchecked?

Submission

If you are still experiencing problems or have another request, complete the this form and click "Submit." You will receive a confirmation email if your User ID is valid.

Information
(Required)
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This may be a cell phone, etc.
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Room number, operatory number, etc.
Type of Issue
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Dental Informatics - axiUm password problems, problems with clinic computers and printers that involve patient care, problems with computers, printers or peripherals, general requests such as new software, hardware upgrades, new computers, help with wireless connections (Odyssey)

axiUm - axiUm questions, suggestions and problem reports, changes in books, schedules, security/access, form modifications

Priority
Please describe the Priority/Urgency of your issue. The priority of your request may be changed when prioritized with other outstanding requests. For example, clinic requests where patient care is involved may be given higher priority than other issues.

5 - My request is a suggestion or comment and is low priority.
4 - This request is not urgent, but needs attention within the next week.
3 - I am getting work done now, please respond the next working day.
2 - I can continue to work on other tasks, but this request needs attention as soon as possible and may involve a deadline.
1 - I can’t work or proceed with another task. Patient care cannot continue until this request is complete.

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(Required)
This is a short description, similar to a subject line of an email.
(Required)
Please be as specific as possible and include any steps to reproduce the problem.
 
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