Help Request
Check the Status of an Existing HEAT Ticket
Use HEAT Self Service to check the status of existing requests.
Remote Support
Dental Informatics uses GoToAssist Express for remote support to PCs. If a member of Dental Informatics has told you to come here to remote support, click here to access the portal.
Prior to Submission
Have You ... ?
- Rebooted your computer?
- Verified you are logging in correctly?
- Verified the "Workstation Only" checkbox is unchecked?
Submission
If you are still experiencing problems or have another request, complete the this form and click "Submit." You will receive a confirmation email if your User ID is valid.

