University Alert System

Frequently Asked Questions

Why should I sign up for UofL’s text messaging alert system?

During a campus emergency, your safety may depend on having the latest information. If you regularly carry a cell phone or other mobile device, our text messaging service gives you the most up-to-date information.

Will I have to pay for the text messages?

If your mobile plan charges for incoming text messages then you may be charged for the message. Bear in mind, however, that messages are sent only during emergencies or when campus conditions affect class/work schedules. We believe that the benefit of receiving such important information far outweighs the cost of a text message.

How do I respond to a text message about a campus emergency?

Our text messages generally will follow a template that includes: what happened, when and where it happened and what action you should take. Sometimes, full information is not available in the first notification. However, in the case of an unfolding emergency, updated information will be posted at louisville.edu and sent to you via your GroupWise e-mail account.

Can I add more than one mobile number?

Yes.

Can I add more than one e-mail address?

Yes.

What if I need to change the number?

Just log into the text messaging system and follow the instructions for changing or updating your information.

What kinds of events are considered an “emergency?”

UofL’s text message system is used for situations in which the campus community may be exposed to a serious and immediate danger. Examples include a shooter or violent crime on campus, bomb, terrorist act, chemical hazard, gas leak, etc. It is also used for weather emergencies such as tornadoes and other situations such as university closings and class delays.

What if I’m having trouble signing up for text messaging alerts?

If you have read the help page and still have problems signing up or logging in with your ULink user ID and password, please contact the Help Desk at 502-852-7997 or by e-mail.

NOTE: Text messaging and e-mail of choice alerts are opt-in. You must sign up to receive them.

Frequently Asked Questions

Emergency Procedures